SUPPORT SERVICES

Business Continuity - it's more than just keeping the phones on.

Through our suite of support services - including ProVision remote monitoring - uptime is maintained 24/7/365, as our data backup processes assure virtually 100% disaster recovery. That's Business Continuity to the max.

ProVision

ProVision is a comprehensive 24 x 7 x 365 remote monitoring solution, managed by Professional Network Solutions, that proactively monitors your network operations and performance, identifying and assessing potential problems before they impact your network.

Find out more about ProVision here.

Data Backup & Disaster Recovery

To address the vital issue of Business Continuity, our Data Backup and Disaster Recovery services incorporate ProVision, Zenith, and feature Offsite Data Storage.

Support

• Time &Material
• Support Contracts – 20/40/120 hours
• 8x5 Service Level Agreement
• 4 Hour Call Back Emergency Response
• 2 Day Scheduled Onsite
• Help Desk 8x5
• Installation

HELP DESK SUPPORT SERVICE

• Support of Client's In-House IT Staff
• Incident Management Control
• Front Line Diagnostic through Resolution
  

REMOTE SUPPORT

• Network Monitoring
• 24x7 with Event Alarm Notification

Call us any time at 636-449-5005 to discuss your needs, or reach us here.